The full-size desktop phone integrates tightly with Microsoft Teams displaying Calls, Calendar, People, and Voicemail tiles on the large color touchscreen display. Setup was quick, and it connected to our test Teams account with no issues. It supports a wide variety of devices for personal and group communications.įor this review, Microsoft provided us with a Yealink WH67, which comes with an earpiece and a base that functions as a charging station and a speakerphone. New is the ability to assign a call queue to a channel, which lets any channel member answer incoming calls to a team number.Īlthough Teams Phone is foremost a component of the broader Teams software suite, Microsoft has done a good job of making it usable with traditional desktop VoIP phones, too. Teams Phone uses the concept of "channels" as a way for groups to hold meetings, conduct multi-party conversations, and collaborate on files. The key here is making it possible to continue your work communications in a BYOD scenario. Both devices delivered the Teams Phone experience you would expect from a mobile platform in a consistent way. We tested the Teams Phone apps on an Android phone and an iPad Pro. #MICROSOFT TEAMS CALLING FOR ANDROID#The Microsoft Teams mobile client for Android and iOS has the same features as the desktop client. In addition to Teams, this tier gives each user access to web and mobile versions of Word, Excel, and PowerPoint. #MICROSOFT TEAMS CALLING FULL#At the entry level, you can purchase Microsoft 365 Business Basic at $5.00 per user per month, so your full cost for access to Teams Phone would be $20 per user per month. It currently costs $15 per user per month, plus the cost of any Microsoft 365 plan that includes Teams. However, Teams Phone’s pricing isn’t out of line with the competing services we’ve reviewed. There's no standalone version that runs independently of the other Microsoft Teams components. The first thing to understand about Microsoft Teams Phone is that you must be a Microsoft Teams customer to use it. However, Teams Phone lacks the advanced features found in Intermedia Unite and RingCentral MVP, our Editors' Choice picks for VoIP services. Teams Phone remains a full-featured VoIP solution with excellent integrations with both Teams and Microsoft 365, making it a no-brainer choice for dedicated Microsoft shops. We previously reviewed this voice calling add-on when it was known as Microsoft 365 Business Voice, but Microsoft has since moved its voice and video calling offerings for small businesses and enterprises under a single brand. Microsoft Teams Phone is the business voice-over-IP (VoIP) component of Redmond's all-encompassing team messaging suite, Microsoft Teams.
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